The Small Print

Our Privacy Statement

Introduction

Bellewren takes your privacy seriously. This Privacy policy explains the data processing practices of Bellewren via our website which was built on Wix.com and your options regarding the ways in which your data is used.

Information Collected

We collect information automatically about your visit to our sites. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form and allows us to improve the service we provide.
We use information in aggregate form (so that no individual user is identified) to build up marketing profiles, to aid strategic development.

If you have any questions regarding the information we hold about you or wish to have you information removed from our database please email hello@bellewrenlingerie.com

Use of Cookies

Our website host Wix uses "cookies" to identify you when you visit the Bellewren site and to build up a demographic profile.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Find out more about the use of cookies on http://www.cookiecentral.com. Most browsers allow you to turn off the cookie function; if you wish to do this, see the help area of your browser.

Other Websites

The Bellewren site may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided on our ‘Say Hello’ page, the operators of these sites may collect information from you which will then be used by them in accordance with their own privacy policy, which may differ from ours.

Internet-Based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Bellewren Site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Our Terms & Conditions

Prices and Tax

Prices shown for goods on this site exclude postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

Discount Offers and Voucher Codes

Only one discount or code is applicable per transaction. If multiple discounts are presented the discount with the greater value will be applied.

Consumer Contract Regulations

We comply with the Consumer Contract Regulations 2014. These regulations give consumers a right to:

Receive clear information about the supplier, the goods and the sale before deciding to buy - this information is contained within this website
Confirmation of this information in writing - confirmation of the sale is emailed on receipt of the order
A cancellation period of 14 working days in which to withdraw from the contract upon receipt of order
Protection from payment card fraud

Conclusion of a Contract

This website and the prices shown constitute an invitation to treat and not an offer capable of acceptance. At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made. Bellewren reserves the right to cancel any order at its discretion and at any time before the point of dispatch, including for technical reasons.

Stock Availability

Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability. Where items are not in stock, we will process a refund for the items we are unable to supply at the price you paid for the goods. Or offer an alternative should you wish to accept it.

Returns

Requests to return items must be made within 14 days of receiving your order. And then received by the business within a total of 28 days of order dispatch date. Return postage cost is to be covered by the customer. We do not offer pre paid returns.

Faulty Items and returns

Faulty items are accepted for analysis within 6 months of purchase date. Items are sent to the brand/manufacturer for analysis of fault before any exchange or refund is offered. Items which have been machine washed are non returnable under any circumstances,

Changes to Your Order

We aim to dispatch all internet orders within 3 working days which means that amendments to your order can be made up to the point of dispatch. Please note that we can make changes to address, sizing, style and quantity requirements. Please note that we will not be able to amend orders that are made after 5pm during the week or over the weekend.

Cancellation of Orders

The company namely Bellewren reserve the right to cancel and refund in full - any orders placed online due to stock changes or issues relating to.

Gift Cards - Physical/postal cards

Gift cards are not cheque guarantee, credit or charge cards.
Gift cards may not be exchanged for cash or vouchers.
Gift cards can be spent at the fitting room Westhill. Or on request for postal orders – please get in touch via email hello@bellewrenlingerie.com or across our social platforms to redeem a voucher online
Purchases made using gift cards are subject to this website's normal postage charges
Gift cards cannot be used in conjunction with any other offer, discount or voucher code.
After the stated expiry date, the gift card will expire and the stated value will be forfeit.
Bellewren cannot be held liable for gift cards that are subsequently lost, stolen or damaged.
Gift cards are valid for 12 open months – an open month being defined as a month where we are fully open for trade
Bellewren reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.

Gift Cards - eGift/Digital Gift Cards

1. eGift cards are delivered automatically to the specified email address by our website

2. eGift cards cannot be amended, cancelled or refunded

3. eGift cards can be spent partly or wholly on our website using the uinique code shown on the card, or spent instore at our fitting room in Westhill

Colours

The actual colour of goods may vary slightly from that shown on the website due to the limitations of browser software and monitors, limitations of photographic technology and lighting conditions.

Appointment Deposits

Appointment deposits paid during the online booking process are payable and act as purchase credit on the day of your appointment. The whole deposit amount will be deducted from your purchase total. If no purchase is made on the day of your fitting, then the deposit is not refunded as we do not offer a ‘fitting only/size advice’ service due to business time and limitations. This deposit then acts as a fitting fee/covering the fitters time spent giving advice and expertise. Deposits are not refunded for missed appointments or appointments cancelled or changed with 48 or less hour’s notice.

Confidentiality

All confidential information, including credit card details, is held securely and only transmitted in an encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.